Online Banking & Bill Pay
If you’re currently signed up for Merchants Bank Online Banking, you’ll continue to enjoy free online banking at Community Bank, N.A. The letter you received in the mail includes important information about times during the merger when these services will be temporarily unavailable. We encourage you to print your transaction history before the merger. After that, you may not have online access to your Merchants Bank history.
Please note: After the merger, the cut-off time for same-day bill payments will be 3 p.m.
If you’re using Merchants Personal Financial Management (PFM), we’ll be sending you a separate letter.
Online Bill Pay
Online Bill Pay is also FREE at Community Bank, N.A. We’ll convert your Merchants Bank online bill pay merchants, scheduled payments and automatic recurring payments for you.
Please note: We encourage you to print your list of merchants and scheduled payments prior to the merger, and be sure to review the information the first time you log in after the conversion.
If you use Quicken or Quickbooks, you’ll need to download your transactions to your software prior to the merger. Visit our website for more complete instructions.
Our electronic banking help desk is available to assist you during the merger. Beginning May 15, our electronic banking help desk will be available to assist you from 7 a.m. to 11 p.m. Monday through Friday and 9 a.m. to 5 p.m. weekends and holidays. Simply call 1-866-764-8638. Please note that starting July 1, we will revert to standard operating hours of 8 a.m. to 6 p.m. Monday through Friday.
Logging into Online Banking
Beginning the morning of Monday, May 15, please follow these steps the first time you login to Community Bank, N.A. online banking:
- Visit communitybankna.com and enter your existing Merchants Bank user ID in the login box, then click “GO.” (Figure 1)
- Please enter the last four digits of your Social Security or Tax ID number as your temporary password for your initial login. (Figure 2)
- Once you log in, you’ll have the option to change your user ID and you’ll be prompted to change your password. Be sure to enter the last four digits of your Social Security or Tax ID number as your “current password”, then follow the prompts to complete your enrollment. (Figure 3)
You will receive a separate mailing with reminder login instructions