Online Banking & Bill Pay
If you’re currently signed up for Oneida Savings Bank Online Banking, you’ll continue to enjoy Free Online Banking at Community Bank, N.A. The letter you received in the mail includes important information about times during the conversion when these services will be temporarily unavailable. We encourage you to print your transaction history and applicable eStatements before Friday, December 4. After that, you will not have access to your Oneida Savings Bank history.
Logging into Online Banking
On or after December 7, please follow these steps the first time you log into Community Bank, N.A. Online Banking:
- Visit communitybankna.com and enter your Oneida Savings Bank sign-in ID in the login box, then click “GO.”
- Enter your temporary password, which is the last four digits of your Social Security number or Tax ID number. (Please be sure to also use this temporary password on the next screen when asked for “current password.”)
- Follow the prompts to complete your enrollment. Be sure to change your password after your first login.
You will receive a separate mailing with reminder login instructions and additional information prior to the merger.
Online Bill Pay
Online Bill Pay is also FREE at Community Bank, N.A. We’ll convert your Oneida Savings Bank Online Bill Pay merchants, scheduled payments and automatic recurring payments for you.
Please Note: We encourage you to print your list of merchants and scheduled payments prior to December 4, and be sure to review the information the first time you log in after the conversion.
If you use Quicken or Quickbooks, you’ll need to download your transactions through December 4, 2015 to your software. Visit our website for more complete instructions.
Please Note: Oneida Savings Bank Online Bill Pay will not be available after 3 p.m. on December 4th. Payments that are scheduled prior to that time will be made as directed. However, you will not be able to schedule new payments until December 7th.
Our electronic banking help desk is available to assist you during the conversion weekend from 8:00 a.m. to noon on Saturday, December 5. Simply call 1-866-536-1444. Beginning December 7, the help desk will be available 8:00 a.m. to 6:00 p.m. Monday through Friday. The help desk will be available on Saturday, December 12 and 19 from 8:00 a.m. to noon. Please note: Saturday help desk hours will not be available after December 19.